CallExtend 2-Port Automated
Attendant CallExtend 2-Port Automated
Attendant2150 W. 6th Ave.
Unit D
Broomfield, CO 80020
800-245-9933
303-465-0651
303-465-0237 fax
CallExtend is an automated attendant that answers and routes your incoming phone calls without human intervention. CallExtend can handle all your incoming calls or help free up a busy receptionist.
CallExtend ensures that your callers will reach you quickly and efficiently. Upon hearing a voice message that you have recorded, callers can simply dial the extension they wish to reach or dial a single digit to be transferred to a department. CallExtend can even supervise these call transfers and send unanswered calls to a receptionist.
And best of all, CallExtend comes at a price that makes it truly affordable for any size business.
General Business: CallExtend ensures that your callers can get through to you quickly. Use one or multiple CallExtend units to answer all incoming calls or as a back-up for your receptionist.
Hotels and Motels: With CallExtend, callers can dial a room directly or dial a single digit for reservations and information. Use CallExtend to relieve your front-desk staff or even to eliminate the need for front-desk supervision after hours.
Professional Office Suites: CallExtend is ideal for independent professionals, such as attorneys and doctors, who share office space and phone equipment. Callers can reach their desired party by dialing a single digit, or be directed to different operators if desired.
Branch Offices or Work-at-Home Businesses: CallExtend can be programmed to allow callers to dial a single digit and be transferred from a central office to an off-site location, pager, or cellular phone.
Repetitive Messages: CallExtend is ideal for businesses that need to give out the same information repeatedly, such as movie theaters, restaurants, and service centers. From the main greeting, callers can dial a single digit to hear any of ten information messages and then be transferred to an extension or be disconnected.
Digital Voice Announcers: Many telephone systems need a "voice announcer" that plays a message to callers on hold and then drops out of the call. CallExtend can be easily programmed for use as a digital voice announcer. The same message can be recorded on each of CallExtend's two ports, or a different message can be recorded on each port, making it ideal for such voice announcements.
Two Ports: CallExtend has two independent ports for answering calls, so it can handle two calls simultaneously. When either call has been transferred, CallExtend is free to answer another call on that port.
User-Recorded Digital Voice Messages: CallExtend comes with 3-1/2 minutes of non-volatile voice storage. In addition to the main greeting, users can record call progress messages, information messages, menus, and company directories.
Customized Messages: Each CallExtend port can play unique greetings for use in bilingual or shared office applications.
Remote Programming: All CallExtend features and voice messages can be programmed from an off-site location. An authorized party can access CallExtend programming with a secure, user-customized password.
Call Transfer Options: CallExtend allows callers to dial an extension or dial a single digit to reach one of up to 10 departments.
Company Directories: Callers can dial a single digit to get a listing of employee extensions and then dial the desired party's extension directly.
Two Menu Levels: After dialing a single digit from the main greeting, callers can hear information messages or another menu of single-digit dialing choices.
Receptionist Hunt Groups: If the main receptionist is busy, CallExtend can redirect the call to an alternate receptionist.
Off-Premise Transfers: Extensions of up to 16 digits can be programmed into CallExtend, allowing calls to be transferred to an outside number if desired.
Call Transfer Supervision Modes: CallExtend can be programmed for blind transfers, to re-route unanswered calls to the receptionist, or to disconnect unanswered call transfers.
Easy to Use: CallExtend now comes with simpler programming commands, voice prompts, default programming, and default voice messages, making installation a snap!
CallExtend connects to one or two analog ports on the extension side of your PBX or Key Telephone System, using standard RJ11 jacks. CallExtend is compatible with virtually all phone equipment and Centrex services that can perform a hook-flash call transfer.
Once CallExtend is connected, have your phone system route incoming calls to the extension ports that CallExtend is connected to. If both CallExtend ports are connected, two incoming calls can be processed at the same time.
CallExtend is easily programmed from a touch-tone phone connected to the ADMIN port of the unit, or from a remote telephone. By dialing simple touch-tone commands, you can record voice messages and program CallExtend.
CallExtend is sold through telephone interconnect companies, or businesses that install telephone systems and equipment. If you already work with someone who services your phone system, we can probably set up that company as a dealer. If you need to find a CallExtend dealer in your area, please give us a call at 1-800-245-9933.